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The AVIAREPS Frankfurt reservations team consists of a full-service call center equipped with the latest technology and infrastructure to provide services of the highest quality and expertise. Our multilingual trained team supports you in your enquiries by offering customized solutions from call handling to helpdesk.  

Our Call-Center-Team is made up of trained staff with international backgrounds and multiple languages, serving all segments from B2B corporate sales to VFR travellers. Service quality is tracked via KPIs such as lost/received calls and booking-to-call ratios. Our team is IATA-certified, knowledgeable in fares and ticketing, and regularly participates in training to maintain high service standards. They are skilled in various reservation systems and industry tools like BSPlink. We offer customized outsourcing solutions, from overflow call handling to full B2B/B2C contact center setups. 

While our clients always aim for excellent service, irregularities can occur. Our dedicated customer service team works to find the best solutions for both parties, whether it's a flight delay, baggage issue, or other concerns. AVIAREPS supports clients to foster long-term relationships with passengers through regular training, legal workshops, and ongoing communication with headquarters and airport offices. Upon receiving a claim, we ensure smooth information flow by contacting the relevant parties and offering guidance on EU regulations and passenger rights. Our goal is to resolve issues quickly and meet clients’ high standards of customer service. 

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AVIAREPS Frankfurt, Germany offers Reservation & Call Center services for airlines including Call-Center-Services, Helpdesk, Ticketing and Claim Handling

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Reservation & Call Center

Call-Center-Services and Ticketing