Customer Service
Our contact centre Frankfurt is offering the first point of contact for business partners as well as final customers for any kind of questions related to the respective airline and bookings, which have been made. As a full-service center, we offer a great outsourcing opportunity to our clients. Our qualified team can assist in all topics related to individual travel as well as group handling with our dedicated group desk. Managing customer claims for various internal and external clients is done by our Claim Handling team, which is well familiar with the legal regulations and offers tailor-made services to our clients.
FIT- and Group Booking Requests
Our experienced reservations team will take care of your FIT and group booking enquiries. For group travel, we handle ad hoc requests as well as allotments and group series. Once your request is submitted, we will take care of the details and provide you with a seamless and customised solution for your group's travel needs. Our reservation and ticketing specialists work closely with each group to consider their individual needs and ensure that all logistical aspects are covered. We look at different dates and options to ensure you get the best possible flight offer and channel demand into the best possible use of seating capacity.